.login-container{display:flex;align-items:center;justify-content:center;min-height:100vh;background-color:#f0f0f0}.login-box{background:#fff;padding:2rem;border-radius:16px;box-shadow:0 4px 16px #00000014;text-align:center;width:100%;max-width:400px;margin:1rem}.login-box h1{color:#2d3436;margin:0 0 1rem;font-size:2rem}.login-box p{color:#636e72;margin-bottom:2rem}.login-button{background:#fff;color:#2d3436;border:none;border-radius:12px;padding:.75rem 1.5rem;font-size:1rem;cursor:pointer;width:100%;display:flex;align-items:center;justify-content:center;gap:.5rem;transition:all .2s;box-shadow:0 2px 8px #00000014}.login-button:hover:not(:disabled){box-shadow:0 4px 12px #0000001a}.login-button:disabled{box-shadow:none;cursor:not-allowed;opacity:.7}.login-button i{font-size:1.125rem}.error-message{background:#e8e8ec;color:#d63031;padding:.75rem;border-radius:12px;margin-bottom:1rem;display:flex;align-items:center;gap:.5rem;border:1px solid #ffcdd2}.error-message i{font-size:1.125rem}@media(max-width:480px){.login-box{margin:1rem;padding:1.5rem}.login-box h1{font-size:1.75rem}}.ticket-messages{display:flex;flex-direction:column;gap:1rem;width:100%}.messages-list{display:flex;flex-direction:column;gap:1rem}.message{display:flex;flex-direction:column;gap:.5rem;padding:1rem;border-radius:.5rem;background-color:#f8fafc;position:relative;width:100%}.message.user-message{margin-left:1rem;border-left:4px solid #3b82f6}.message.support-message{margin-right:1rem;border-left:4px solid #0ea5e9;background-color:#f0f9ff}.message.unread:before{content:"";position:absolute;top:1rem;right:1rem;width:8px;height:8px;background-color:#3b82f6;border-radius:50%}.message-header{display:flex;justify-content:space-between;align-items:center}.message-author-info{display:flex;align-items:center;gap:.5rem}.message-author{font-weight:500;color:#1e293b}.support-badge{background-color:#0ea5e9;color:#fff;padding:.25rem .5rem;border-radius:.25rem;font-size:.75rem;font-weight:500}.message-time{font-size:.75rem;color:#64748b}.message-content{color:#334155;line-height:1.5;white-space:pre-wrap;word-break:break-word}.message-form{display:flex;flex-direction:column;gap:1rem;padding:1rem;background-color:#fff;border-radius:.5rem;box-shadow:0 1px 2px #0000000d;margin-top:auto}.message-form textarea{width:100%;padding:.75rem;border:1px solid #e2e8f0;border-radius:.5rem;resize:vertical;min-height:80px;font-family:inherit;font-size:.875rem}.message-form textarea:focus{outline:none;border-color:#3b82f6;box-shadow:0 0 0 2px #3b82f61a}.form-actions{display:flex;align-items:center;gap:1rem}.file-input-wrapper{position:relative;flex:1}.file-input{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);border:0}.file-label{display:inline-flex;align-items:center;gap:.5rem;padding:.5rem 1rem;background-color:#f8fafc;border:1px solid #e2e8f0;border-radius:.5rem;cursor:pointer;font-size:.875rem;color:#64748b;transition:all .2s}.file-label:hover{background-color:#f1f5f9;border-color:#cbd5e1}.send-button{display:inline-flex;align-items:center;gap:.5rem;padding:.5rem 1rem;background-color:#3b82f6;color:#fff;border:none;border-radius:.5rem;font-weight:500;cursor:pointer;transition:background-color .2s}.send-button:hover:not(:disabled){background-color:#2563eb}.send-button:disabled{background-color:#94a3b8;cursor:not-allowed}.message-attachments{display:flex;flex-wrap:wrap;gap:.5rem;margin-top:.5rem;padding-top:.5rem;border-top:1px solid #e2e8f0}.attachment-link{display:inline-flex;align-items:center;gap:.5rem;padding:.5rem .75rem;background-color:#f1f5f9;border-radius:.25rem;color:#334155;font-size:.875rem;text-decoration:none;transition:all .2s}.attachment-link:hover{background-color:#e2e8f0}.message-image-attachment{margin-top:.5rem;max-width:100%}.attached-image{max-width:250px;max-height:250px;border-radius:.5rem;object-fit:contain;border:1px solid #e2e8f0;cursor:pointer;transition:transform .2s}.attached-image:hover{transform:scale(1.02)}.empty-messages{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:1rem;padding:2rem;text-align:center;color:#64748b;height:100%}.empty-messages i{font-size:2rem;color:#94a3b8}.empty-messages p{font-size:1rem;font-weight:500;color:#475569}.empty-messages span{font-size:.875rem;color:#64748b}.messages-loading,.messages-error{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:1rem;padding:2rem;text-align:center;height:100%}.loading-spinner{width:40px;height:40px;border:3px solid #e2e8f0;border-top-color:#3b82f6;border-radius:50%;animation:spin 1s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.retry-button{padding:.5rem 1rem;background-color:#ef4444;color:#fff;border:none;border-radius:.25rem;font-weight:500;cursor:pointer;transition:background-color .2s}.retry-button:hover{background-color:#dc2626}@media(max-width:768px){.message-form{padding:.75rem}.form-actions{flex-direction:column}.file-input-wrapper,.send-button{width:100%}.send-button{justify-content:center}.message{margin-left:0;margin-right:0}.message-header{flex-direction:column;align-items:flex-start;gap:.5rem}}.details-panel{flex:1;background-color:#fff;display:flex;flex-direction:column;overflow-y:auto}.details-panel.empty-state{display:flex;align-items:center;justify-content:center;background-color:#fafafa}.empty-state-content{text-align:center;color:#666}.empty-state-content i{font-size:48px;margin-bottom:16px;color:#bdbdbd}.empty-state-content p{font-size:16px}.details-header{padding:16px;border-bottom:1px solid #e0e0e0;display:flex;align-items:center;justify-content:space-between;background-color:#fff;position:sticky;top:0;z-index:1}.details-header h2{margin:0;font-size:24px;color:#333}.details-content{padding:16px;flex:1}.detail-section{margin-bottom:16px}.detail-section:last-child{margin-bottom:0}.detail-section h3{margin:0 0 8px;font-size:14px;color:#666;text-transform:uppercase;letter-spacing:.5px}.detail-section p{margin:0;font-size:16px;color:#333;line-height:1.5}.status-badge{padding:6px 12px;border-radius:16px;font-size:14px;font-weight:500;text-transform:uppercase}.status-badge.open{background-color:#e3f2fd;color:#1976d2}.status-badge.in_progress{background-color:#fff3e0;color:#f57c00}.status-badge.resolved{background-color:#e8f5e9;color:#388e3c}.status-badge.closed{background-color:#f5f5f5;color:#616161}.priority-badge{padding:4px 8px;border-radius:4px;font-size:14px;font-weight:500}.priority-badge.high{background-color:#ffebee;color:#c62828}.priority-badge.medium{background-color:#fff3e0;color:#f57c00}.priority-badge.low{background-color:#e8f5e9;color:#388e3c}.status-select__option,.priority-select__option{cursor:pointer}.btn-save-ticket{background:#1890ff;color:#fff;border:none;border-radius:6px;padding:10px 24px;font-weight:600;font-size:1rem;cursor:pointer;box-shadow:0 2px 8px #1890ff26;transition:box-shadow .2s,background .2s}.btn-save-ticket:hover{background:#1765ad;box-shadow:0 4px 16px #1890ff40}.select-status{padding:8px 12px;border:1px solid #e0e0e0;border-radius:4px;background-color:#fff;font-size:14px;color:#333;cursor:pointer;min-width:150px}.select-status:focus{outline:none;border-color:#2196f3;box-shadow:0 0 0 2px #2196f31a}.select-status option{padding:8px}.select-priority{padding:8px 12px;border:1px solid #e0e0e0;border-radius:4px;background-color:#fff;font-size:14px;color:#333;cursor:pointer;min-width:150px}.select-priority:focus{outline:none;border-color:#2196f3;box-shadow:0 0 0 2px #2196f31a}.select-priority option{padding:8px}.responsible-container{display:flex;flex-direction:column;gap:4px}.responsible-select{padding:8px 12px;border:1px solid #e0e0e0;border-radius:4px;background-color:#fff;font-size:14px;color:#333;cursor:pointer;min-width:150px}.responsible-select:focus{outline:none;border-color:#2196f3;box-shadow:0 0 0 2px #2196f31a}.responsible-select option{padding:8px}.card{background:var(--color-bg-primary);border-radius:var(--border-radius-xl);box-shadow:var(--shadow-lg);border:1px solid var(--color-border-primary);position:relative;overflow:hidden}.card-accent{position:relative}.card-accent:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:var(--color-primary)}.section{background:var(--color-bg-secondary);border-radius:var(--border-radius-lg);padding:var(--spacing-xl);border:1px solid var(--color-border-primary);box-shadow:var(--shadow-md)}.section-header{border-bottom:2px solid var(--color-border-primary);padding-bottom:var(--spacing-lg);margin-bottom:var(--spacing-xl);position:relative}.section-header:after{content:"";position:absolute;bottom:-2px;left:0;width:60px;height:2px;background:var(--color-primary)}.section-title{color:var(--color-text-primary);font-size:1.3rem;font-weight:600;margin:0;display:flex;align-items:center;gap:1rem}.section-title svg{color:var(--color-primary);font-size:1.1rem}.list-item{display:flex;align-items:center;gap:1rem;font-size:1rem;padding:.8rem 0;border-bottom:1px solid var(--color-border-primary);transition:var(--transition-fast)}.list-item:hover{background:var(--color-bg-secondary);padding-left:.5rem;padding-right:.5rem;border-radius:var(--border-radius-md)}.list-item:last-child{border-bottom:none}.list-label{color:var(--color-text-secondary);min-width:120px;display:flex;align-items:center;gap:.6rem;font-weight:600;font-size:.95rem}.list-label svg{color:var(--color-primary)}.list-value{color:var(--color-text-primary);font-weight:500;flex:1}.status-open{background:#e6f4ff;color:#1890ff}.status-in-progress{background:#fff7e6;color:#d48806}.status-resolved{background:#e6ffe6;color:#52c41a}.status-pending{background:#fff0f6;color:#eb2f96}.status-closed{background:#f0f0f0;color:#666}.priority-critical{background:#fef2f2;color:#991b1b}.priority-high{background:#fee2e2;color:#b91c1c}.priority-medium{background:#fef3c7;color:#b45309}.priority-low{background:#dcfce7;color:#15803d}.ticket-closed-notice{padding:1rem 1.5rem;background:var(--color-bg-secondary);border:2px solid var(--color-border-secondary);border-radius:var(--border-radius-md);color:var(--color-text-muted);font-style:italic;font-weight:500;text-align:center;margin-top:1rem}.empty-state{display:flex;align-items:center;justify-content:center;height:100%;padding:3rem;background:var(--color-bg-secondary);border-radius:var(--border-radius-xl);color:var(--color-text-muted);font-size:1.2rem;text-align:center;border:2px dashed var(--color-border-secondary);font-weight:500}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes slideIn{0%{transform:translate(-20px);opacity:0}to{transform:translate(0);opacity:1}}.fade-in{animation:fadeIn .3s ease-out}.slide-in{animation:slideIn .3s ease-out}.header-button{background:#ffffff26;color:#fff;border:none;border-radius:12px;padding:10px 16px;font-size:14px;font-weight:600;cursor:pointer;display:flex;align-items:center;gap:8px;transition:all .3s ease;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid rgba(255,255,255,.2)}.header-button:hover{background:#ffffff40;transform:translateY(-1px)}.header-button:active{transform:translateY(0)}.text-primary{color:var(--color-primary)}.text-secondary{color:var(--color-text-secondary)}.text-muted{color:var(--color-text-muted)}.bg-primary{background-color:var(--color-bg-primary)}.bg-secondary{background-color:var(--color-bg-secondary)}.border-primary{border-color:var(--color-border-primary)}.border-accent{border-color:var(--color-border-accent)}.shadow-sm{box-shadow:var(--shadow-sm)}.shadow-md{box-shadow:var(--shadow-md)}.shadow-lg{box-shadow:var(--shadow-lg)}.rounded-sm{border-radius:var(--border-radius-sm)}.rounded-md{border-radius:var(--border-radius-md)}.rounded-lg{border-radius:var(--border-radius-lg)}.rounded-xl{border-radius:var(--border-radius-xl)}.transition-fast{transition:var(--transition-fast)}.transition-normal{transition:var(--transition-normal)}.transition-slow{transition:var(--transition-slow)}*{margin:0;padding:0;box-sizing:border-box;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif}:root{--color-primary: #2d3436;--color-primary-light: #636e72;--color-secondary: #b2bec3;--neo-bg: #f0f0f0;--neo-bg-raised: #ffffff;--neo-bg-inset: #e8e8ec;--shadow-out: 0 2px 8px rgba(0, 0, 0, .08);--shadow-out-md: 0 4px 12px rgba(0, 0, 0, .1);--shadow-out-lg: 0 8px 24px rgba(0, 0, 0, .08);--color-white: #ffffff;--color-light: #f8f9fa;--color-gray-100: #f8f9fa;--color-gray-200: #e9ecef;--color-gray-300: #dee2e6;--color-gray-400: #ced4da;--color-gray-500: #adb5bd;--color-gray-600: #6c757d;--color-gray-700: #495057;--color-gray-800: #343a40;--color-gray-900: #212529;--color-text-primary: #2d3436;--color-text-secondary: #636e72;--color-text-muted: #6c757d;--color-text-light: #ffffff;--color-bg-primary: #ffffff;--color-bg-secondary: #f0f0f0;--color-bg-tertiary: #e8e8ec;--color-border-primary: #e9ecef;--color-border-secondary: #dee2e6;--color-border-accent: #c8d0e0;--spacing-xs: .25rem;--spacing-sm: .5rem;--spacing-md: 1rem;--spacing-lg: 1.5rem;--spacing-xl: 2rem;--spacing-xxl: 3rem;--border-radius-sm: 8px;--border-radius-md: 12px;--border-radius-lg: 16px;--border-radius-xl: 20px;--shadow-sm: 0 1px 4px rgba(0, 0, 0, .06);--shadow-md: 0 4px 12px rgba(0, 0, 0, .08);--shadow-lg: 0 8px 24px rgba(0, 0, 0, .08);--shadow-xl: 0 12px 32px rgba(0, 0, 0, .1);--transition-fast: .2s ease-in-out;--transition-normal: .3s ease-in-out;--transition-slow: .5s ease-in-out}#root{width:100%;min-height:100vh;display:flex;flex-direction:column;align-items:center}.app-container{display:flex;flex-direction:column;min-height:100%;background-color:#f0f0f0;width:100%;max-width:1920px;margin:0 auto}.main-content{flex:1;display:flex;flex-direction:column;width:90%;max-width:1200px;margin:0 auto;padding:2rem}.page-container{flex:1;display:flex;flex-direction:column;width:90%;max-width:1200px;margin:0 auto;padding:1.5rem 0}.app-header{background:var(--neo-bg-raised);padding:12px 24px;box-shadow:var(--shadow-md);width:100%;border-radius:0 0 var(--border-radius-xl) var(--border-radius-xl);border:none;position:relative;overflow:hidden;height:64px;display:flex;justify-content:space-between;align-items:center;box-sizing:border-box}.app-header h1{margin:0;color:var(--color-text-primary);font-size:20px;font-weight:700}.tickets-container{display:flex;height:calc(100vh - 64px);background-color:var(--color-bg-primary);width:100%;margin:0 auto;padding:1.5rem;gap:1.5rem}.tickets-panel{width:30%;min-width:300px;max-width:400px;display:flex;flex-direction:column;background:var(--neo-bg-raised);border-radius:var(--border-radius-lg);box-shadow:var(--shadow-md);overflow:hidden}.details-panel{flex:1;background:var(--neo-bg-raised);border-radius:var(--border-radius-lg);box-shadow:var(--shadow-md);min-width:0;overflow:hidden}.no-tickets-message{color:var(--color-text-secondary);text-align:center;padding:1.5rem;font-size:.95rem}.ticket-details-panel{display:flex;flex-direction:column;gap:1.5rem;padding:1.5rem;height:100%;max-width:1200px;margin:0 auto}.ticket-header{background-color:var(--color-bg-secondary);border-radius:var(--border-radius-lg);padding:1.5rem;box-shadow:var(--shadow-sm);border:1px solid var(--color-border-primary)}.header-info{display:flex;flex-wrap:wrap;gap:1.5rem}.messages-container{display:flex;flex-direction:column;gap:1rem;flex:1;height:100%;overflow-y:auto;padding-right:.5rem}.message{display:flex;flex-direction:column;gap:.5rem;padding:1rem;border-radius:var(--border-radius-lg);background-color:var(--color-bg-secondary);border:1px solid var(--color-border-primary);position:relative}.message.unread{background:var(--neo-bg-raised);border-left:4px solid var(--color-border-accent)}.message.support-response{background:var(--neo-bg-raised)}.loading-state,.empty-state,.error-state{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:1rem;padding:2rem;text-align:center;color:var(--color-text-muted);font-size:.875rem}.status-badge,.priority-badge{padding:.6rem 1.2rem;border-radius:var(--border-radius-md);font-size:.85rem;font-weight:700;text-transform:uppercase;letter-spacing:.8px;text-align:center;min-width:100px;box-shadow:var(--shadow-sm);border:1px solid rgba(255,255,255,.3)}.form-group{margin-bottom:1rem}.form-group label{display:block;margin-bottom:.5rem;color:var(--color-text-primary);font-size:.875rem;font-weight:600}.form-group input,.form-group textarea,.form-group select{width:100%;padding:.75rem;border:2px solid var(--color-border-primary);border-radius:var(--border-radius-md);font-size:.875rem;color:var(--color-text-primary);background-color:var(--color-bg-primary);transition:var(--transition-normal);outline:none}.form-group input:focus,.form-group textarea:focus,.form-group select:focus{border-color:var(--color-border-accent);box-shadow:0 0 0 2px #c2d0e066}.button{padding:12px 20px;border-radius:var(--border-radius-md);font-size:.95rem;font-weight:700;cursor:pointer;transition:var(--transition-normal);border:none;text-transform:uppercase;letter-spacing:.5px;box-shadow:var(--shadow-md);position:relative;overflow:hidden}.button:disabled{background:var(--color-gray-200);color:var(--color-text-muted);cursor:not-allowed;box-shadow:none}.button-primary{background:var(--neo-bg-raised);color:var(--color-text-primary);box-shadow:var(--shadow-sm)}.button-primary:hover:not(:disabled){box-shadow:var(--shadow-md);transform:translateY(-1px)}.button-secondary{background:var(--neo-bg-raised);color:var(--color-text-primary);box-shadow:var(--shadow-sm)}.button-secondary:hover:not(:disabled){box-shadow:var(--shadow-md);transform:translateY(-1px)}.button-success{background-color:var(--color-success);color:var(--color-text-light)}.button-success:hover:not(:disabled){background-color:#218838;transform:translateY(-2px);box-shadow:0 6px 20px #28a7454d}.button-warning{background-color:var(--color-warning);color:var(--color-text-primary)}.button-warning:hover:not(:disabled){background-color:#e0a800;transform:translateY(-2px);box-shadow:0 6px 20px #ffc1074d}.button-danger{background-color:var(--color-danger);color:var(--color-text-light)}.button-danger:hover:not(:disabled){background-color:#c82333;transform:translateY(-2px);box-shadow:0 6px 20px #dc354566}.login-container{display:flex;justify-content:center;align-items:center;min-height:100vh;background-color:var(--color-bg-secondary);padding:1rem}.login-box{background-color:var(--color-bg-primary);padding:2rem;border-radius:var(--border-radius-lg);box-shadow:var(--shadow-lg);border:1px solid var(--color-border-primary);width:100%;max-width:400px;position:relative;overflow:hidden}.login-box:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:var(--color-primary)}@media(max-width:1280px){.main-content,.page-container{width:90%;max-width:1000px}}@media(max-width:1024px){.main-content,.page-container{width:90%;max-width:900px;padding:1.5rem}.tickets-container{padding:1rem;gap:1rem}.tickets-panel{width:40%;min-width:280px}}@media(max-width:768px){.main-content,.page-container{width:95%;max-width:100%;padding:1rem}.tickets-container{flex-direction:column;height:auto;min-height:calc(100vh - 64px)}.tickets-panel{width:100%;max-width:none}.details-panel{width:100%}}@media(max-width:480px){.main-content,.page-container{width:95%;padding:.75rem}.tickets-container{padding:.5rem}.message-attachments{flex-direction:column}.status-badge,.priority-badge{min-width:80px}}